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Durable - how to provide the best customer experience

Latest figures state that 92% of consumers now read online reviews and it is widely believed that positive reviews can provide around an 18% uplift in sales/bookings.

It is now more important than ever for businesses to provide good customer service to help generate positive reviews, creating a solid and reliable online profile to help bring in both new and returning business.

There are often a few key things that can have a real impact on a customer’s experience such as first impressions, clear and easy to follow signage, the use of modern technology etc. All of these things are simple things that are often over looked in day to day working life but if we get these things right, they can have a positive impact on our customers and on our businesses.

This is why Durable has created a simple step by step guide to help ensure that you as a business provide the best possible customer experience without having to make drastic changes.

Durable offer an extensive range of solutions from their revolutionary DURAFRAME® info frames to help with any type of signage, to stylish and robust Tablet Holders to help us embrace a modern way of working.

90% of consumers read online reviews before visiting a business and with the busy festive period just around the corner, is it time we started to focus more on improving our image online?

To find out more about Durable’s step by step guide to providing the best customer experience, just go to the DURABLE HUB on their website.

T: 01202 897071


Shop and Display Equipment Association
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